What are the necessary features for a premium taxi booking application?

In todays world, its really hard to travel from one place to another, especially when you don't have your own vehicle and have to go to the office every other day. Apart from offices, there are some other factors as well that should be kept in mind in order to focus on a seamless and comfortable ride.

Taxi booking applications are exactly what we all are looking for, and indeed there are different mobile game application development companies that are now making the ride playing games enabling the customers to enjoy the riding games online and then feel the urge of using a mobile application.

There are different companies that are now focusing on the mobile app designing and development and indeed we are on the pathway of building comfort for the customers making their needs a priority.

Its really important to address the needs of the customers because thats how you can establish a long-lasting and worthy relationship with your target audience. They all are looking for someone who could understand their business issues, and address it in the best possible way. Therefore, you should prefer to know what exactly were their concerns, and how you can address them in order to keep the customers aligned with your brand.

But, wait, before you actually start thinking and discussing about the taxi booking applications features, we will pen down some interesting statistics related to taxi booking apps and indeed we would expect you all to learn it from us.

Interesting Statistics Related To Taxi Booking Application in the United States

Lets talk about market dominance:

• Uber and Lyft dominate the US ride-hailing market, holding close to 100% market share combined.

• As of March 2024, Uber held 76% of the market share, while Lyft held 24%.

• The average ride-share customer is typically 18 to 29 years old, holds a college degree or higher, and has a household income of at least $75,000.

• However, the majority of Americans (72%) do not use ride-hailing apps, according to a Statista Consumer Market Insights study conducted between October 2022 and September 2023.

• Only 8% of ride-sharing app users consider themselves frequent users, with 21% using them occasionally

And indeed, the future trends:

• Electrification of fleets: Ride-hailing platforms are increasingly committing to sustainability goals by incorporating electric vehicles (EVs) into their fleets.

• Integration into "super apps": Ride-hailing services are being integrated into platforms offering a wider array of services, including food delivery, retail, and financial services.

• AI for route optimization and customer service: AI is being deployed to optimize routes, automate customer service, and personalize promotions.

• Expansion into smaller cities: As major urban centers become saturated, ride-hailing services are expanding into tier-2 and tier-3 cities.

• Subscription models and corporate mobility: Ride-hailing companies are exploring subscription services and corporate mobility packages to increase customer loyalty and attract new users.

This was it for the trends, and future trends as well. Now let's start discussing the features that should be present within a taxi booking app. Please note that companies offering MVP app development services also read up about the trends, and build eye-catching products that stand out from the crowd.

Mandatory Features for the Taxi Booking Application

In this section, we are going to discuss about the most mandatory features for the taxi booking application and we are excited to make you learn about them:

1. Registration for the Application (Driver and Passenger)

The first most important feature for the taxi booking application is to register for the application like, if you are a driver, you will have to register through the app with the details like your national identity card, past experience driving certificate, and current physical location plus active number and once done you will be verified from the admin through the admin panel, and receive the login details on the email address.

Whereas, for the passenger, you can simply register to the application by adding your personal details like, name, number and email address. All of these details are required to get into the application and boom, you can easily get into the app and start your first ride as a passenger.

2. Push Notification in the Taxi Booking Application

The second most important feature for the taxi booking application is to allow push notification where the customers get the notification when the requested ride is just around the corner of their pin location so they can get ready and go to avail the ride. Whereas, for the drivers, they should get a notification whenever a request is initiated for availing the ride booking and they can start the ride or accept it to show the passenger that they are on their way.

3. Ride Booking Interface in the Taxi Booking Application

A premium mobile app development company has also declared the integration or the development of the interface where the rides are booked potentially without any hassle and indeed its one of the best experiences so far. The customers can book the riders, and select their pickup and drop off location through the dashboard interface of the application.

4. Fare Estimation in the Taxi Booking Application

The fourth feature for the taxi booking application is to get the upfront pricing based on the distance, and time along with the traffic updates.

5. Multiple Payment Options

The taxi booking application should also have the credibility of multiple payment options like, credit card, debit card, and in-app payment options. This amazing feature enables the customers to make the payments online, and dont worry about the cash payments because mostly the customers dont have cash to accommodate the customers, and pay online.

6. Live Ride Tracking in the Taxi Booking Application

The sixth feature associated with the taxi booking application is to get the real time driver location and ETA like in how much time they are going to be at your desired location.

7. Ride History
   

The taxi booking application also enables the customers to get the instant ride history and the upcoming rides so that if you have one location where you are visiting every other day, you can save it as office or home to reach there timely next time without any hassle.

8. Rating & Feedback

The next feature associated with the taxi booking application is to allow the drivers rate and leave a comment on the profiles of the drivers so that the new customers can view that and request the ride instantly.

Advanced / Nice-to-Have Features

Some of the advanced features to be added within the taxi booking application include;

• AI-based Ride Matching & Surge Pricing

• Voice Booking or Integration with Voice Assistants

• Carpooling/Shared Rides

• Corporate Accounts / Business Rides

• Subscription Plans for Frequent Riders

• Dark Mode UI

• Multilingual & Multi-Currency Support

• Loyalty & Reward Programs

• Trip Recording & Safety Insights

• Electric Vehicle (EV) Support & Charging Locations
  

Wrapping Up

And we are done for the day. We hope you all enjoyed reading about the different features associated with the taxi booking application and how you can build the best version of the app. However, if you think we have missed anything within the blog then, feel free to share it up with us. We tried to mention and cover all the advanced features along with mandatory features that should be present within the taxi booking app.